Refund Policy
We at VeloraBox want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund within 30 days of delivery.
Eligibility
- Items must be unused, unworn, and in their original packaging.
- Items must be returned within 30 days of delivery.
- Proof of purchase (order number or receipt) is required.
- Sale items and personalized/custom products are final sale and cannot be refunded.
How to Request a Refund
To initiate a refund, please contact us at cuibing731780888@gmail.com with your order number and reason for return. We will respond within 1-2 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service for returns.
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Exchanges
If you need to exchange an item for a different size or color, please contact us first. Exchanges are subject to product availability.
Contact Us
If you have any questions about our refund policy, please contact us at cuibing731780888@gmail.com.